We wanted to do a mangrove kayak tour yesterday that we backed out at last minute. Crossing a choppy channel with one youngster and one non swimmer seemed too much of a risk to take for me so I called it off even though the folks were super nice to offer instructors traveling with us to finish it.
Later at night I got an email that my entire kayak trip was refunded. I did not ask for it and I was like ok money lost our fault. Pleasant surprise and really thankful!