The hotel checkin at this so called 5 star hotel in Prague was so horrible I want to move out almost immediately. Before the trip the two families specifically asked for rooms together and upon checkin were told, oh, they are on same floors and we never saw your request. I was like WTF - it was already 11:30 at night after an exhausting day so we’re ok, and then we find that the hotel uses same numbers for different floors (5a, 5b, 5c) which is truly bizarre and our friends are now floors above us.
Next up, in spite of telling them we are a family of three there was no bed or bedding for the kid! After going back to reception about it they were like oh we thought it was there. Then the lone reception guy threw so much attitude at us to bring us some bedding that we only setup coz it was clear they were so inconvenienced. What a nightmare checkin for a supposedly 5 star hotel.
The AC has its own issues too. By the time I slept it was almost 3. I am already ready to fly back lol!